CM
Chris M
1 reviews | Active since Mar 2023
07 Mar 2023, 23:24
CLIENTELE DEBIT ORDER ****
Clientele have **********ly created a Policy on my behalf and debited money from my bank account without my authorization or Consent. All my efforts to contact them have been fruitless, they do not answer their calls or respond to messages and emails. I want a refund of the money you have debited from my account. I have never ever joined/enlisted for any of your policy offerings nor do i have the means to pay for one. Also, how did you people sign me up for a policy without my consent? Whose cellphone number was used? Who is covered on this ********** policy? I have so many questions
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Replies (2)
Clientele Life's replyOfficial
08 Mar 2023, 13:03Dear Chris M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply08 Mar 2023, 13:03
Official
Dear Chris M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
09 Mar 2023, 15:30Dear Chris M We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct
Clientele Life's reply09 Mar 2023, 15:30
Official
Dear Chris M We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct