TM
Thabo M
1 reviews | Active since Mar 2022
28 Mar 2022, 13:20
Clientele debit order ****
I would like you guys to help me get my money refunded as I was ******* into taking a funeral policy even though I told the sales agent that I'm not working I can't afford she said she is just checking if I was only qualifying and the bank will contact me if I do, now they deducting money from my account every month, I want my money refunded
Policy no: ***
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
28 Mar 2022, 16:16Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply28 Mar 2022, 16:16
Official
Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
TM
Thabo M's updateReviewer Update
29 Mar 2022, 11:41Thank you!
TM
Thabo M's update29 Mar 2022, 11:41
Reviewer Update
Thank you!
Clientele Life's replyOfficial
30 Mar 2022, 15:40Dear Thabo M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Best regards,
Clientele Life's reply30 Mar 2022, 15:40
Official
Dear Thabo M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Best regards,
TM
Thabo M's updateReviewer Update
18 Apr 2022, 10:53I did get contacted and they did as the promised, they refunded my money, thank you! but the only problem now is that the debit order is still active so I am afraid they might debit my money again this month, I want the debit order to also be cancelled, please help!
Debit order reference no: ***
Debit order reference no: ***
TM
Thabo M's update18 Apr 2022, 10:53
Reviewer Update
I did get contacted and they did as the promised, they refunded my money, thank you! but the only problem now is that the debit order is still active so I am afraid they might debit my money again this month, I want the debit order to also be cancelled, please help!
Debit order reference no: ***
Debit order reference no: ***
Clientele Life's replyOfficial
22 Apr 2022, 16:18Dear Thabo M
We confirm that your policy and the debit orders have been cancelled successfully and no further debit orders will be raised to your account.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that your policy and the debit orders have been cancelled successfully and no further debit orders will be raised to your account.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Best regards,
Clientele Life's reply22 Apr 2022, 16:18
Official
Dear Thabo M
We confirm that your policy and the debit orders have been cancelled successfully and no further debit orders will be raised to your account.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that your policy and the debit orders have been cancelled successfully and no further debit orders will be raised to your account.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Best regards,