Clientele debit order request cancellation
Im posting a bad report on behalf of my Husband regarding Clientele Life Insurance. My husband thought it was a loan application and proceded with the application and after he realised it wasn't a loan application, he cancelled the application before Clientele send the notification for debit order approval. It is the 3rd time today (11 January 2024) that Clientele keep on sending a debit order approval. All 3 requests we cancelled on my husband's bank app. I even send an email on the 8th of January 2024 asking them to cancel the request but no replay from Clientele and still getting debit order requests. I have screenshots to prove it.
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Replies (5)'s updateReviewer Update
11 Jan 2024, 08:52I just want to add to my Review that everytime Clientele Life phone my husband, Clientele drops the phone the moment he answers. Clientele you have gone bad
's update11 Jan 2024, 08:52
Reviewer Update
I just want to add to my Review that everytime Clientele Life phone my husband, Clientele drops the phone the moment he answers. Clientele you have gone bad
Clientele Life's replyOfficial
11 Jan 2024, 09:35Dear Christina G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply11 Jan 2024, 09:35
Official
Dear Christina G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
11 Jan 2024, 11:36 Dear Christina G,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply11 Jan 2024, 11:36
Official
Dear Christina G,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
's updateReviewer Update
11 Jan 2024, 18:49Good day
Clientele Life has contacted my husband and emailed a letter that they have cancelled the debit order request after complain was posted. Just for the record, we dont have a life cover with Clientele Life and have no interests to get one. Thank You for your assistance in this matter. Case closed. If any debit order requests come through again for this matter, i will inform Hellopeter at this message. Thank You, Kind Regards.
Clientele Life has contacted my husband and emailed a letter that they have cancelled the debit order request after complain was posted. Just for the record, we dont have a life cover with Clientele Life and have no interests to get one. Thank You for your assistance in this matter. Case closed. If any debit order requests come through again for this matter, i will inform Hellopeter at this message. Thank You, Kind Regards.
's update11 Jan 2024, 18:49
Reviewer Update
Good day
Clientele Life has contacted my husband and emailed a letter that they have cancelled the debit order request after complain was posted. Just for the record, we dont have a life cover with Clientele Life and have no interests to get one. Thank You for your assistance in this matter. Case closed. If any debit order requests come through again for this matter, i will inform Hellopeter at this message. Thank You, Kind Regards.
Clientele Life has contacted my husband and emailed a letter that they have cancelled the debit order request after complain was posted. Just for the record, we dont have a life cover with Clientele Life and have no interests to get one. Thank You for your assistance in this matter. Case closed. If any debit order requests come through again for this matter, i will inform Hellopeter at this message. Thank You, Kind Regards.
Clientele Life's replyOfficial
15 Jan 2024, 09:12Dear Christina G,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply15 Jan 2024, 09:12
Official
Dear Christina G,
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients. We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life