ZW
Zee W
1 reviews | Active since Dec 2020
04 Dec 2020, 21:49
CLIENTELE DEBIT ORDER CANCELLATION FROM MY BANK ACCOUNT
I just discovered that the policy has not been cancelled and now clientele charged from my bank account after. I feel like like my request has been ignored on purpose.
I explained that I am a student and unemployed and for the fact that my request was on October and I did not get a proper response. I submitted the details that were requested and did not get any help or what so ever. I don not know if me taking legal actions will make you realise that this matter is serious. This situation is giving me an idea that clientele does not care about serving and catering to clients' needs.
I am going to have to request for a refund for the debit order as soon as possible or information on how to get a refund because that money was for a child I am supporting at home. More over, you MUST CANCELL THIS POLICY THAT I DID NOT APPLY FOR.
Thank you.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
05 Dec 2020, 20:17Dear Zee W
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Dec 2020, 20:17
Official
Dear Zee W
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Dec 2020, 15:17Dear Zee W
Our attempts to contact you telephonically have not been successful.
We have since sent you an email response and trust that we have addressed all concerns raised
Should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our attempts to contact you telephonically have not been successful.
We have since sent you an email response and trust that we have addressed all concerns raised
Should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply10 Dec 2020, 15:17
Official
Dear Zee W
Our attempts to contact you telephonically have not been successful.
We have since sent you an email response and trust that we have addressed all concerns raised
Should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our attempts to contact you telephonically have not been successful.
We have since sent you an email response and trust that we have addressed all concerns raised
Should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
ZW
Zee W's updateReviewer Update
17 Dec 2020, 06:29 Dear Clientele
I did cancel the policy on October via the email, I emailed clientele services and explained, they rep**** requesting my details but the policy was not cancelled. Now I would like to ask how do you not refund the money in the case of a person that was spammed by your company? This is basically violation of my rights. I did not sign any documents and did not apply for this policy, this company comes and debit my bank account out of nowhere at the end, they tell you they cannot refund your money? That supposed to be for a person that actually app**** for the policy actually. Therefore the matter of late notice or whatever does not count.
I do have proof that I reported this matter more than three times in a form of email and one time it was in a form of a call in the past months where there was no debit yet in my account, now I am about to be stranded as a student because yet again, my account has been debited and I have no money to travel back home and and national lock down is about to start. Mind you it is the NSFAS money that you took, as we speak I do not have food to eat because of you,I am starving while writing tests.
Do you know how painful that is?
Therefore I demand MY MONEY BACK before the 21st of December 2020 or else I will consider taking serious legal actions. I NEED ALL THE MONEY YOU TOOK FROM ME SO I CAN TRAVEL BACK HOME SAFELY. I CAN NOT GO HOME WITHOUT IT, I will have to go to the police to report this matter if it is not resolved ASAP.
ASAP. ASAP. ASAP. As.Soon.AS.Possible.
I will be waiting.
SincerelyZN NGIDI
I did cancel the policy on October via the email, I emailed clientele services and explained, they rep**** requesting my details but the policy was not cancelled. Now I would like to ask how do you not refund the money in the case of a person that was spammed by your company? This is basically violation of my rights. I did not sign any documents and did not apply for this policy, this company comes and debit my bank account out of nowhere at the end, they tell you they cannot refund your money? That supposed to be for a person that actually app**** for the policy actually. Therefore the matter of late notice or whatever does not count.
I do have proof that I reported this matter more than three times in a form of email and one time it was in a form of a call in the past months where there was no debit yet in my account, now I am about to be stranded as a student because yet again, my account has been debited and I have no money to travel back home and and national lock down is about to start. Mind you it is the NSFAS money that you took, as we speak I do not have food to eat because of you,I am starving while writing tests.
Do you know how painful that is?
Therefore I demand MY MONEY BACK before the 21st of December 2020 or else I will consider taking serious legal actions. I NEED ALL THE MONEY YOU TOOK FROM ME SO I CAN TRAVEL BACK HOME SAFELY. I CAN NOT GO HOME WITHOUT IT, I will have to go to the police to report this matter if it is not resolved ASAP.
ASAP. ASAP. ASAP. As.Soon.AS.Possible.
I will be waiting.
SincerelyZN NGIDI
ZW
Zee W's update17 Dec 2020, 06:29
Reviewer Update
Dear Clientele
I did cancel the policy on October via the email, I emailed clientele services and explained, they rep**** requesting my details but the policy was not cancelled. Now I would like to ask how do you not refund the money in the case of a person that was spammed by your company? This is basically violation of my rights. I did not sign any documents and did not apply for this policy, this company comes and debit my bank account out of nowhere at the end, they tell you they cannot refund your money? That supposed to be for a person that actually app**** for the policy actually. Therefore the matter of late notice or whatever does not count.
I do have proof that I reported this matter more than three times in a form of email and one time it was in a form of a call in the past months where there was no debit yet in my account, now I am about to be stranded as a student because yet again, my account has been debited and I have no money to travel back home and and national lock down is about to start. Mind you it is the NSFAS money that you took, as we speak I do not have food to eat because of you,I am starving while writing tests.
Do you know how painful that is?
Therefore I demand MY MONEY BACK before the 21st of December 2020 or else I will consider taking serious legal actions. I NEED ALL THE MONEY YOU TOOK FROM ME SO I CAN TRAVEL BACK HOME SAFELY. I CAN NOT GO HOME WITHOUT IT, I will have to go to the police to report this matter if it is not resolved ASAP.
ASAP. ASAP. ASAP. As.Soon.AS.Possible.
I will be waiting.
SincerelyZN NGIDI
I did cancel the policy on October via the email, I emailed clientele services and explained, they rep**** requesting my details but the policy was not cancelled. Now I would like to ask how do you not refund the money in the case of a person that was spammed by your company? This is basically violation of my rights. I did not sign any documents and did not apply for this policy, this company comes and debit my bank account out of nowhere at the end, they tell you they cannot refund your money? That supposed to be for a person that actually app**** for the policy actually. Therefore the matter of late notice or whatever does not count.
I do have proof that I reported this matter more than three times in a form of email and one time it was in a form of a call in the past months where there was no debit yet in my account, now I am about to be stranded as a student because yet again, my account has been debited and I have no money to travel back home and and national lock down is about to start. Mind you it is the NSFAS money that you took, as we speak I do not have food to eat because of you,I am starving while writing tests.
Do you know how painful that is?
Therefore I demand MY MONEY BACK before the 21st of December 2020 or else I will consider taking serious legal actions. I NEED ALL THE MONEY YOU TOOK FROM ME SO I CAN TRAVEL BACK HOME SAFELY. I CAN NOT GO HOME WITHOUT IT, I will have to go to the police to report this matter if it is not resolved ASAP.
ASAP. ASAP. ASAP. As.Soon.AS.Possible.
I will be waiting.
SincerelyZN NGIDI
ZW
Zee W's updateReviewer Update
22 Dec 2020, 23:03I am still waiting, yesterday I was contacted about the refund and I am expecting the money tomorrow, as I have come to notice you guys tend to ignore emails and is the reason why I write here. At my university residence we are expected to move out on the 24th of December and clientele took my travelling money and I am still stranded here waiting for my travelling money to be repaid. I do not want to hear about the process because I requested this refund early on and you guys decided to ignore, I gave you enough time.
You are not answering my requests, I am going to be kicked out of residence and I am going to live in the streets just because of this inconvenience, what ever happens to me then will be on your hands... and you will be held responsible for it.
PAY IT BACK BY TOMORROW.
Remember people who are reading this, my name is Zibuyile Ngidi a Univeristy student, If you see something about me on the news papers, just know it is about this '''company clientele"
You are not answering my requests, I am going to be kicked out of residence and I am going to live in the streets just because of this inconvenience, what ever happens to me then will be on your hands... and you will be held responsible for it.
PAY IT BACK BY TOMORROW.
Remember people who are reading this, my name is Zibuyile Ngidi a Univeristy student, If you see something about me on the news papers, just know it is about this '''company clientele"
ZW
Zee W's update22 Dec 2020, 23:03
Reviewer Update
I am still waiting, yesterday I was contacted about the refund and I am expecting the money tomorrow, as I have come to notice you guys tend to ignore emails and is the reason why I write here. At my university residence we are expected to move out on the 24th of December and clientele took my travelling money and I am still stranded here waiting for my travelling money to be repaid. I do not want to hear about the process because I requested this refund early on and you guys decided to ignore, I gave you enough time.
You are not answering my requests, I am going to be kicked out of residence and I am going to live in the streets just because of this inconvenience, what ever happens to me then will be on your hands... and you will be held responsible for it.
PAY IT BACK BY TOMORROW.
Remember people who are reading this, my name is Zibuyile Ngidi a Univeristy student, If you see something about me on the news papers, just know it is about this '''company clientele"
You are not answering my requests, I am going to be kicked out of residence and I am going to live in the streets just because of this inconvenience, what ever happens to me then will be on your hands... and you will be held responsible for it.
PAY IT BACK BY TOMORROW.
Remember people who are reading this, my name is Zibuyile Ngidi a Univeristy student, If you see something about me on the news papers, just know it is about this '''company clientele"