RM
Rendani M
1 reviews | Active since Dec 2024
19 Dec 2024, 21:38
Clientele debit order
Clientele life debited my account when I didn't register with them or have life insurance with them.when I claim my money back they are telling me no refund.
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Replies (2)
Clientele Life's replyOfficial
20 Dec 2024, 10:59Dear Rendani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply20 Dec 2024, 10:59
Official
Dear Rendani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Dec 2024, 15:23Dear Rendani M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion with you, we have confirmed that your Clientele Ultimate Dignity Plan is cancelled and there is no refund due. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at *** It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply20 Dec 2024, 15:23
Official
Dear Rendani M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion with you, we have confirmed that your Clientele Ultimate Dignity Plan is cancelled and there is no refund due. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at *** It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life