MN
Minenhle N
1 reviews | Active since Dec 2021
29 Dec 2021, 12:34
Clientele Debit Order
Clientele has been taking my money for 2 months now and i emailed them asking them to cancel their policy but they seem to be not interested in helping me. I also want a refund, they have taken R500 (R250+R250).
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
29 Dec 2021, 12:36Dear Minenhle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply29 Dec 2021, 12:36
Official
Dear Minenhle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
29 Dec 2021, 14:39Dear Minenhle N Thank you for raising your concerns with us. As per our telephonic discussion, feedback has been provided. We have since confirmed that your policy was canceled, there are no refunds and that there would not be any further deductions from your bank. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life
Clientele Life
Best regards,
Clientele Life's reply29 Dec 2021, 14:39
Official
Dear Minenhle N Thank you for raising your concerns with us. As per our telephonic discussion, feedback has been provided. We have since confirmed that your policy was canceled, there are no refunds and that there would not be any further deductions from your bank. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life
Clientele Life
Best regards,
MN
Minenhle N's updateReviewer Update
29 Dec 2021, 14:42Feeling excited. Thanks Hellopeter, my matter has been attended. I've just received a call now from the Clientele... I'm now freeeeee😊 from the Clientele Debit Order, it has been cancelled.
MN
Minenhle N's update29 Dec 2021, 14:42
Reviewer Update
Feeling excited. Thanks Hellopeter, my matter has been attended. I've just received a call now from the Clientele... I'm now freeeeee😊 from the Clientele Debit Order, it has been cancelled.