1 reviews | Active since May 2012
Clientele DEBIT ORDER *****
A Clientele salesman came to my house mid December 2025 and stated to me that clientele was running grocery voucher incentive of 1500 for three months, he said I would receive an SMS and I could use the voucher to buy groceries only from ShopRite, I told him that I do not need any type of cover from clientele, he told me they were offering the vouchers for free, and he only needed my personal details (I did not receive an SMS or voucher at any time), he insisted that I am not signing up for anything but clientele will call me in future to check if I would like any type of cover. They did call and I refused the cover they were offering, I stated my spouse had Clientele cover and I had my own, now I check my bank statement and realized they had been debiting my account for the past 3 months, without my knowledge, without any type of agreement and whit out me signing a debit check mandate via my Capitec app or via SMS or Verbally, I went to the bank to try reverse the transaction and was told Clientele had locked it from their side. My gran came to me and complained saying some boys came to her, took her details and now she has a clientele debit order. What a ****
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
A lady called today and basically told me I would not be refunded, she said clientele deducted funds in January, I told her that is not possible as I would have laid a complaint at that time, I wasted my time and went to the bank thinking I must be reading my statement wrong. The bank also confirmed that no funds were deducted in January the bank also stated this could have happened if my information was leaked or if clientele has had my details previously. I even told the lady investigating to pull up the call record stating I DO NOT want any type of cover. please refund my money and remove me completely off the Clientele database, I am not going to pay for something that I do not want and I did not sign up for REFERENCE NUMBER : CER810415
A lady called today and basically told me I would not be refunded, she said clientele deducted funds in January, I told her that is not possible as I would have laid a complaint at that time, I wasted my time and went to the bank thinking I must be reading my statement wrong. The bank also confirmed that no funds were deducted in January the bank also stated this could have happened if my information was leaked or if clientele has had my details previously. I even told the lady investigating to pull up the call record stating I DO NOT want any type of cover. please refund my money and remove me completely off the Clientele database, I am not going to pay for something that I do not want and I did not sign up for REFERENCE NUMBER : CER810415
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct,