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Nokwanda N
1 reviews | Active since Mar 2026
07 Mar 2026, 17:50
CLIENTELE DEBICHECK REFUND AND CANCELLATION
<div>Now clientele is taking money from our bank accounts without even letting us to know,,last night they took R782 from my Capitec account without even letting me to know ,,,and if I want to reverse the money it keeps on telling that I can't, I even wrote an email enquiring them to stop that debicheck but they didn't respond, I had to go to Capitec to stop that debicheck.I agree I did join clientele insurance but in a tricky way ,,they ******* me .I was called by a lady , she said I won vouchers , discounts on some stores and many more things she said,,,she even asked me how am I going to spend that money I won .Their language is very manipulative,I was not told that it will take money from my account automatically and without my permission. The she talked,I got deceived,I ended up opening that insurance thinking what she said ,that I got money, I must register fast to claim every thing.Clientele agents that are doing that job are using a manipulative language,they don't tell you everything just because they want you to join.All what happened yesterday, clientele taking from my account, without me knowing anything just surprised me ,even if we want their help ,they don't respond,but it fine .I just want my money back that I hardly worked for from clientele, and I want them to stop that debicheck.I think Clientele next time must make every thing clearly when they are joining that.</div>
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
07 Mar 2026, 21:43Dear Nokwanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply07 Mar 2026, 21:43
Official
Dear Nokwanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
09 Mar 2026, 11:22Dear Nokwanda N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. We would like to apologize for the delay and the inconvenience caused.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. We would like to apologize for the delay and the inconvenience caused.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply09 Mar 2026, 11:22
Official
Dear Nokwanda N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. We would like to apologize for the delay and the inconvenience caused.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. We would like to apologize for the delay and the inconvenience caused.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Mar 2026, 06:48 Dear Nokwanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply17 Mar 2026, 06:48
Official
Dear Nokwanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
17 Mar 2026, 08:46Dear Nokwanda N,
We refer to the above and acknowledge receipt of your complaint.
We want to begin by expressing our regret for any trouble or misunderstanding that may have occurred. We can confirm that there won't be any further debits to your bank account because your policy was cancelled prior to the bank receiving the March debit instruction. Please be aware that the previous correspondence concentrated on the collecting strategy that led to a double debt. This came about as a result of previously overdue premiums being resubmitted.
As per your request, we have discontinued your Clientele Funeral Dignity Plan; any withheld premiums will not be repaid. We regret that you have chosen to stop using our services. We also certify that your bank account will not be debited in the future.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We refer to the above and acknowledge receipt of your complaint.
We want to begin by expressing our regret for any trouble or misunderstanding that may have occurred. We can confirm that there won't be any further debits to your bank account because your policy was cancelled prior to the bank receiving the March debit instruction. Please be aware that the previous correspondence concentrated on the collecting strategy that led to a double debt. This came about as a result of previously overdue premiums being resubmitted.
As per your request, we have discontinued your Clientele Funeral Dignity Plan; any withheld premiums will not be repaid. We regret that you have chosen to stop using our services. We also certify that your bank account will not be debited in the future.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply17 Mar 2026, 08:46
Official
Dear Nokwanda N,
We refer to the above and acknowledge receipt of your complaint.
We want to begin by expressing our regret for any trouble or misunderstanding that may have occurred. We can confirm that there won't be any further debits to your bank account because your policy was cancelled prior to the bank receiving the March debit instruction. Please be aware that the previous correspondence concentrated on the collecting strategy that led to a double debt. This came about as a result of previously overdue premiums being resubmitted.
As per your request, we have discontinued your Clientele Funeral Dignity Plan; any withheld premiums will not be repaid. We regret that you have chosen to stop using our services. We also certify that your bank account will not be debited in the future.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We refer to the above and acknowledge receipt of your complaint.
We want to begin by expressing our regret for any trouble or misunderstanding that may have occurred. We can confirm that there won't be any further debits to your bank account because your policy was cancelled prior to the bank receiving the March debit instruction. Please be aware that the previous correspondence concentrated on the collecting strategy that led to a double debt. This came about as a result of previously overdue premiums being resubmitted.
As per your request, we have discontinued your Clientele Funeral Dignity Plan; any withheld premiums will not be repaid. We regret that you have chosen to stop using our services. We also certify that your bank account will not be debited in the future.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life