NM
Nthabiseng M
1 reviews | Active since Apr 2024
25 Apr 2024, 10:14
Clientele Debicheck Debit Order
I have received a debicheck debut order from clientele Life which I was not aware of. I have been trying to call them but it won't go through. I would for clientele to cancel my policy and refund my money back as I was not made aware of this.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 Apr 2024, 11:31Dear Nthabiseng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Apr 2024, 11:31
Official
Dear Nthabiseng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
26 Apr 2024, 15:47Dear Nthabiseng M,
We confirm that our Market Conduct Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and the conversation was not concluded.
The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply26 Apr 2024, 15:47
Official
Dear Nthabiseng M,
We confirm that our Market Conduct Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and the conversation was not concluded.
The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct