NX
Neo X
1 reviews | Active since Aug 2019
20 Jul 2023, 14:18
Clientele ******
Good day,
I am very disappointed with Clientele Life. Such a big company yet you teach your sales agents to be ******.
I would like to cancel this funeral plan with immediate effect. I was given false information by one of you agents in Alexandria by the name of Cordelia. She informed me that she is just taking my details and I would get a call from your office to provide me with more information. She then took my phone claiming that she wanted the OTP message to confirm my number. Little did I know that she was actually accepting a debicheck. I know this because once I got the confirmation SMS I went to my app and found an accepted debicheck.
This is unacceptable and not legal.
May you please cancel this policy with immediate effect and send me confirmation that the policy has been canceled.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
20 Jul 2023, 14:58Dear Neo Xaba
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Jul 2023, 14:58
Official
Dear Neo Xaba
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
NX
Neo X's updateReviewer Update
20 Jul 2023, 15:36Hi Clientele,
Please cancel that policy with immediate effect. You just want to stall and say you couldn't get a hold of me just so you can at least make the first debit order. No need for all those old tricks. CANCEL THE POLICY!
Please cancel that policy with immediate effect. You just want to stall and say you couldn't get a hold of me just so you can at least make the first debit order. No need for all those old tricks. CANCEL THE POLICY!
NX
Neo X's update20 Jul 2023, 15:36
Reviewer Update
Hi Clientele,
Please cancel that policy with immediate effect. You just want to stall and say you couldn't get a hold of me just so you can at least make the first debit order. No need for all those old tricks. CANCEL THE POLICY!
Please cancel that policy with immediate effect. You just want to stall and say you couldn't get a hold of me just so you can at least make the first debit order. No need for all those old tricks. CANCEL THE POLICY!
Clientele Life's replyOfficial
21 Jul 2023, 14:12Dear Neo Xaba
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply21 Jul 2023, 14:12
Official
Dear Neo Xaba
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's replyOfficial
21 Jul 2023, 16:35 Dear Neo Xaba
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed
.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed
.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply21 Jul 2023, 16:35
Official
Dear Neo Xaba
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed
.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed
.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct