RK
Rudi K

1 reviews | Active since Jan 2022

12 Feb 2026, 07:03

Clientele ****

Not Happy with Clientele. Really they phone you and said they will give you shopping vouchers and they do not then they make you write a good review on this site while they are on the phone waiting for you to finish. They just want you to pay thats it don't care. Not my firts problem with them either

0
Replies (2)
Clientele Life
Clientele Life's reply12 Feb 2026, 07:11
Official
Dear Rudi,
                                                                       We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct. 
Clientele Life
Clientele Life's reply12 Feb 2026, 11:05
Official
Dear Rudi K, 

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed with our Client Services department. 

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane. 

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.  Regards,  Market Conduct