Clientele

My husband was called from one of clientele agents about a funeral policy. My husband thought they were talking about a loan and the agent did not explain the situation properly. After the call was over and clientele took the money off his bank account, we realised what was going on and because we have funeral cover, we emailed clientele on the same day as the telephonic conversation and cancelled the policy. We heard nothing. My husband called and spoke to another person and they said that they cancelled the policy, while my husband was on the phone with him and that they will reimburse the money . Well to date nothing has happened. It makes me sick, when companies are quick to take your money but slow to refund it, if that is ever going to happen.