Clientele CS and Cancellation staff, Totally Unhelpful. Is there any accountability??

I tried to help my mother with a cancellation which she struggled with since the 24th of December 2021. I spoke to about 8 clientele consultants, spent over an hour 30 mins, dropped multiple times, raised my blood pressure and still couldn't get anywhere. I Asked to speak to a manager and was advised that no managers are available. The Managers name is Makhaza Sibeko(as advised by Rindani). This is the worst experieced i've in a while. No wonder my mother wants to cancel. Nicole(dropped the call), Neo, Rindani, Martha, Basetsana(you just dropped the line,). None of you managed to help me. Makhaza Sibeko(if you are real), hope to hear from you.