Clientele - ****** and *****

<p>I purchased a funeral policy in May last year with Clientele. I covered my self and my mother for about R50000, hoping that i would have peace of mind when some thing does happen and sadly my mother passed away a few days ago and i had to make the claim telephonically. i have been paying a premium of more than R400 per month since last year may 2016. the consultant i spoke to could not even send me claim forms as she declined my claim there and then and said i will not be covered because i have not completed the initial 12 months before claiming (waiting period.) funny enough when i spoke to the agent i asked about the claiming period and she had said it was not an issue. as it would not affect me when i claim. these funeral policies really lie and deceive people.. it is really horrible. i just feel the fsb should insist that these people really mention all of this in their marketing, because they can give you a very false sense of security... </p> <p> </p> <p>thank you </p> <p>Zandile Faniso </p> <p> ********** 353</p>