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Nompumelelo M

1 reviews | Active since Dec 2017

01 Nov 2019, 09:36

Clientele Commiting ***** on my Bank Account

Clientele is straight out commiting ***** on my bank account. I woke up this morning to find a debit order of R336 from my bank account from Clientele. I have never had any dealings with clientele in my life. I then called your call centre to investigate and I spoke with Nonhlanhla who then told me this is a Funeral cover. What? 1. I have a funeral cover already with my bank. 2. Apparently this cover at clientele covers only me, which is crazy as I have a big family why would I even do that. Your agent then tells me they received documents from Durban. What? I told Nonhlanhla to cancel this as it is ***** and I never spoke to any person to take up Funeral cover with Clientele. She agreed to have it cancelled, however I dont think this is enough. Clearly you have agents committing ***** at clientele. So i need that agent investigated and I want feedback I want a record of me agreeing to this cover. Should clientele fail me in responding to this, I will escalate it outside of clientele because as Clientele will know Funeral Covers is a regulated Financial product in South Africa. I need written confirmation that this policy is cancelled . I need feedback A.S.A.P on the investigation. Give me the record.

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Replies (4)
Clientele Life
Clientele Life's reply01 Nov 2019, 11:32
Official
Dear Nompumelelo M 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist   
NM
Nompumelelo M's update04 Nov 2019, 13:11
Reviewer Update
So after this little note from Clientele that my complaint has been forwarded to the department that will deal with this, no one has contacted me. After looking at other people's complaints I realise that Clientele has been ******** people, debiting people for policies they never asked for. I'm not the only victim. So many things that clientele must answer, like where did they get my details, my banking details at that. I will be taking counsel with FSCA as to how I can take this up with Authorities. No one must be allowed to do this. I will be reporting Clientele.
Clientele Life
Clientele Life's reply04 Nov 2019, 17:22
Official
Dear Nompumelelo M We confirm receipt of your response and confirm that our attempts to contact you telephonically have not been successful. We have however sent an email to the email address we have on record, kindly respond to the email should you have any further queries. We trust you find the above in order.  Yours sincerely  Compliance Team 
Clientele Life
Clientele Life's reply05 Nov 2019, 10:00
Official
 Dear Nompumelelo M  Thank you for granting us the opportunity to further assist and resolve the concerns raised.  As per the telephonic discussion with Beauty Phillips,  we confirmed that your bank account has been removed from our system and placed on our ***** alert to ensure that no further debit orders are raised to your account.  We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly.  Yours sincerely,  Compliance Team