jS
justine S

1 reviews | Active since May 2010

21 Dec 2020, 16:37

Clientèle - Carleton's and *******

In this time of a death of a loved one we as a family have done what was required form Clientele at every turn and everyday, I get a message saying the assessor is unable to reach me, without attempting a call. Each time I on my own cost contact back, never able to speak to the assessor and unable to reach anybody will or able to assist. To this extent I had to now [hone only to find that the claim will not be paid. Valentino Dube and the Support Team … What a shame that, that is the first point of contact for any family during a sad time. Callers are nothing but numbers to them. Who will pay for the funeral cost now ? Who will pay for my sisters school ? I guess Clientele does not care as they will just keep getting interest on the money and making money on the back of sorrow and loss.

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Replies (2)
Clientele Life
Clientele Life's reply22 Dec 2020, 08:58
Official
Dear  justine, 
We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Judith Mboweni
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply29 Dec 2020, 08:29
Official
Dear justine,

Thank you for raising your concerns and bringing this matter to our attention.
 
We confirm that our Claims Assessor made various attempts to contact you regarding this claim in order to confirm the outstanding documents needed in order to finalise the claim, with no success.  Kindly call our Client Service Department for further assistance in this regard. 
 
Kind Regards
Claims Department