NK
Nichollars K
1 reviews | Active since Jan 2024
29 Jan 2024, 14:04
Clientele & Capitec Bank in Cahoots to ****s (Authorised Push Payment *****)
Dear Clientele. I'm highly disappointed in you. A big brand like yours doing Authorised Push Payment *****. How did you access my banking profile? Did Capitec breach privacy policy Ombudsman?...wait here is the scenario. I was approached by your people regarding the "promo" they asked my ID and contact number only, however Clientele debited my account without my consent, I don't know how you guys got my banking information. I did not approve any mandate where online or offline. I didn't join anything with you guys!
Today I called both Clientele and Capitec Bank, below are the responses: * Clientele " we cannot refund you because you approved" * Capitec " We cannot reverse the debit order or refund you contact the institute and ask a refund" Clientele told me that I was registered under "Nyiko Sibuyi" that's not even my name. All I NEED IS MY MONEY!!! don't tell me stories.
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Replies (5)
Clientele Life's replyOfficial
29 Jan 2024, 16:08Dear Nichollars K
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply29 Jan 2024, 16:08
Official
Dear Nichollars K
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
NK
Nichollars K's updateReviewer Update
29 Jan 2024, 16:27How convenient, my money was debited in split seconds but I will have to wait "10 working days" right? that will turn into months, then years due to pending investigation.
I dont even know the policy said that I joined, the name and surname is totally different, please refund my money ASAP and delete everything that has to do with my ID number.
Thank you Judith, you seem to be the only understanding and professional consultant.
I dont even know the policy said that I joined, the name and surname is totally different, please refund my money ASAP and delete everything that has to do with my ID number.
Thank you Judith, you seem to be the only understanding and professional consultant.
NK
Nichollars K's update29 Jan 2024, 16:27
Reviewer Update
How convenient, my money was debited in split seconds but I will have to wait "10 working days" right? that will turn into months, then years due to pending investigation.
I dont even know the policy said that I joined, the name and surname is totally different, please refund my money ASAP and delete everything that has to do with my ID number.
Thank you Judith, you seem to be the only understanding and professional consultant.
I dont even know the policy said that I joined, the name and surname is totally different, please refund my money ASAP and delete everything that has to do with my ID number.
Thank you Judith, you seem to be the only understanding and professional consultant.
NK
Nichollars K's updateReviewer Update
30 Jan 2024, 12:59CLIENTELE S C A M E R S
WARNING MY CITIZENS.
When you see Clientele representative at malls etc RUNOOOOO!!!! BALEKA!!!! GIJIMA!!! Mtase. Well I lodged a complaint regarding so called "policy that I joined" the truth is I didn't join anything. The reps asked my ID number and telephone, saying that they have a promo, okay cool who wouldn't like freebies. To cut the story short I didn't gave the reps my banking information, however Clientele accessed my banking profile debited my account without my consent claiming that I "approved" well I lodged a complaint, Nobuhle from Clientele called me and tells me that I won't get a refund!! What ta heck? First of all the names got twisted from my name to "Nyiko Sibuyi" okay I have whatsapp proof where I chatted with the rep, Clientele is refusing to accept my proof for further investigation. Their representatives are trained to trick and s c a m people. If they trick 1000 people per day calculate how much they make a month, that's how their revenue grows. Well their only solution is "will cancel but you won't get the refund" an farking beleiveable!!! Guys don't be ******* by TV ads, radio an stuff kruckers those ones.
WARNING MY CITIZENS.
When you see Clientele representative at malls etc RUNOOOOO!!!! BALEKA!!!! GIJIMA!!! Mtase. Well I lodged a complaint regarding so called "policy that I joined" the truth is I didn't join anything. The reps asked my ID number and telephone, saying that they have a promo, okay cool who wouldn't like freebies. To cut the story short I didn't gave the reps my banking information, however Clientele accessed my banking profile debited my account without my consent claiming that I "approved" well I lodged a complaint, Nobuhle from Clientele called me and tells me that I won't get a refund!! What ta heck? First of all the names got twisted from my name to "Nyiko Sibuyi" okay I have whatsapp proof where I chatted with the rep, Clientele is refusing to accept my proof for further investigation. Their representatives are trained to trick and s c a m people. If they trick 1000 people per day calculate how much they make a month, that's how their revenue grows. Well their only solution is "will cancel but you won't get the refund" an farking beleiveable!!! Guys don't be ******* by TV ads, radio an stuff kruckers those ones.
NK
Nichollars K's update30 Jan 2024, 12:59
Reviewer Update
CLIENTELE S C A M E R S
WARNING MY CITIZENS.
When you see Clientele representative at malls etc RUNOOOOO!!!! BALEKA!!!! GIJIMA!!! Mtase. Well I lodged a complaint regarding so called "policy that I joined" the truth is I didn't join anything. The reps asked my ID number and telephone, saying that they have a promo, okay cool who wouldn't like freebies. To cut the story short I didn't gave the reps my banking information, however Clientele accessed my banking profile debited my account without my consent claiming that I "approved" well I lodged a complaint, Nobuhle from Clientele called me and tells me that I won't get a refund!! What ta heck? First of all the names got twisted from my name to "Nyiko Sibuyi" okay I have whatsapp proof where I chatted with the rep, Clientele is refusing to accept my proof for further investigation. Their representatives are trained to trick and s c a m people. If they trick 1000 people per day calculate how much they make a month, that's how their revenue grows. Well their only solution is "will cancel but you won't get the refund" an farking beleiveable!!! Guys don't be ******* by TV ads, radio an stuff kruckers those ones.
WARNING MY CITIZENS.
When you see Clientele representative at malls etc RUNOOOOO!!!! BALEKA!!!! GIJIMA!!! Mtase. Well I lodged a complaint regarding so called "policy that I joined" the truth is I didn't join anything. The reps asked my ID number and telephone, saying that they have a promo, okay cool who wouldn't like freebies. To cut the story short I didn't gave the reps my banking information, however Clientele accessed my banking profile debited my account without my consent claiming that I "approved" well I lodged a complaint, Nobuhle from Clientele called me and tells me that I won't get a refund!! What ta heck? First of all the names got twisted from my name to "Nyiko Sibuyi" okay I have whatsapp proof where I chatted with the rep, Clientele is refusing to accept my proof for further investigation. Their representatives are trained to trick and s c a m people. If they trick 1000 people per day calculate how much they make a month, that's how their revenue grows. Well their only solution is "will cancel but you won't get the refund" an farking beleiveable!!! Guys don't be ******* by TV ads, radio an stuff kruckers those ones.
NK
Nichollars K's updateReviewer Update
30 Jan 2024, 13:23Clientele= Client hell
NK
Nichollars K's update30 Jan 2024, 13:23
Reviewer Update
Clientele= Client hell
Clientele Life's replyOfficial
01 Feb 2024, 09:22Dear Nichollars K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply01 Feb 2024, 09:22
Official
Dear Nichollars K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct