1 reviews | Active since May 2016
Clientele cannot reinstate my policy on grounds that my estranged sister opened a policy on my name, without my authorization might I add.
Hi. I am absolutely livid at Clientele, for allowing my estranged sister to open a policy putting me as the assured, and when I found out about this, I asked Clientele to cancel it and they say they cannot cancel until she cancels. I am not in speaking terms with this person, and will not begin to divulge here, how much of an enemy she is to me, and what her intentions are to put me as her assured, when she has 3 children of her own that she hasn't even put on. Furthermore, I cannot reinstate my own policies that have lapsed with Clientele due to this thing, because Clientele says that my estranged sister must cancel first. Why are we waiting for my sister's permission to cancel a policy she put out on me, before Clientele can reinstate my long term policies that I've had with Clientele for years? I will now have to go to another institution. This is asinine!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Supervisor
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Supervisor
Client Services – Service Support
Thank you for raising your concerns with us.
I would like to confirm that both parties were contacted today regarding the matter raised. I have explained the process of cancelling a policy especially when a premium payer is different from the life assured.
Furthermore your details have been forwarded to the relevant department to assist and reinstate your cover with Clientele.
Should you require further assistance on this matter , kindly contact our National Contact Centre on *** or email to ***
Thank you for allowing me to assist in this matter.
Regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
I would like to confirm that both parties were contacted today regarding the matter raised. I have explained the process of cancelling a policy especially when a premium payer is different from the life assured.
Furthermore your details have been forwarded to the relevant department to assist and reinstate your cover with Clientele.
Should you require further assistance on this matter , kindly contact our National Contact Centre on *** or email to ***
Thank you for allowing me to assist in this matter.
Regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
