EV
Eugene V
1 reviews | Active since Apr 2020
07 Jul 2020, 09:57
Clientele calls are a nuisance
They should stop calling me, I am close to starting to pull out my beard when I answer a call and that ghastly recording starts mumbling at me. I am not interested in ANY of their services, I have financial advisors who can advise me should I wish to take out anymore insurance than I already have. Please Clientele, I implore you, stop calling me.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
07 Jul 2020, 11:28Dear Eugene V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply07 Jul 2020, 11:28
Official
Dear Eugene V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
EV
Eugene V's updateReviewer Update
07 Jul 2020, 11:47Stop this nonsense with generic replies also. I have seen many replies from your side up to date and all are the same. There is no need for investigation, just remove my number. I never give permission to receive marketing calls. Remove my number, otherwise I will contact the relevant ombudsmen or open a case of harassment at SAPS. That is all. I trust that you find this in order and will honour my wishes.
EV
Eugene V's update07 Jul 2020, 11:47
Reviewer Update
Stop this nonsense with generic replies also. I have seen many replies from your side up to date and all are the same. There is no need for investigation, just remove my number. I never give permission to receive marketing calls. Remove my number, otherwise I will contact the relevant ombudsmen or open a case of harassment at SAPS. That is all. I trust that you find this in order and will honour my wishes.
Clientele Life's replyOfficial
07 Jul 2020, 12:04Dear Eugene V, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Judith Mboweni
Service Support Specialist
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply07 Jul 2020, 12:04
Official
Dear Eugene V, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Judith Mboweni
Service Support Specialist
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Judith Mboweni
Service Support Specialist
EV
Eugene V's updateReviewer Update
07 Jul 2020, 12:29Another ******* generic reply! Nonsense! Surely it can't be that difficult to remove me from your lists? Surely your IT personnel can't be that inept? I repeat: I never give and never will give consent to be contacted with marketing calls. I repeat also that should I receive one more call from you I will escalate it to relevant authorities. Clientele is harassing me, I am growing increasingly impatient and irritated. Now, no more being lazy replying with generic ******* messages trying to cover your ineptness. Just remove my number from whichever list or lists you have to. After reading all the terrible reviews of your shoddy service I am even less inclined than before to take out any type of policy with Clientele. Just stop wasting my time and irritating me. Stop making flimsy excuses. Just stop. I am not going to discuss this matter further.
EV
Eugene V's update07 Jul 2020, 12:29
Reviewer Update
Another ******* generic reply! Nonsense! Surely it can't be that difficult to remove me from your lists? Surely your IT personnel can't be that inept? I repeat: I never give and never will give consent to be contacted with marketing calls. I repeat also that should I receive one more call from you I will escalate it to relevant authorities. Clientele is harassing me, I am growing increasingly impatient and irritated. Now, no more being lazy replying with generic ******* messages trying to cover your ineptness. Just remove my number from whichever list or lists you have to. After reading all the terrible reviews of your shoddy service I am even less inclined than before to take out any type of policy with Clientele. Just stop wasting my time and irritating me. Stop making flimsy excuses. Just stop. I am not going to discuss this matter further.