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Steven M

1 reviews | Active since Jul 2020

26 Jul 2024, 07:36

Clientele call back service is a ****

Recently I have tried to contact Clientele Life on behalf of my 83 year old mother in law as she can't communicate so well any more. I've sent mails, called, no feedback. Then I requested a call back on their website (don't do that!) I was called back by a ****mer, a John Modiba, name irrelevant of course which, if I wasn't wise enough to such calls, would have been ****med out of a lot of money. We have been having trouble getting joy out of Clientele since since my father in law passed away and we took over custody of my mother in law. This type of service is annoying. DONT request a call back on their website!!!!

0
Replies (5)
Clientele Life
Clientele Life's reply26 Jul 2024, 11:10
Official
Dear  Steven M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
SM
Steven M's update26 Jul 2024, 13:29
Reviewer Update
Hi Lindiwe, thank you for the quick response. As per our communication this morning, I am glad that we came to a solution to our problem. I look forward to your communication back to us.
Thank you
SM
Steven M's update30 Jul 2024, 12:16
Reviewer Update
I would like to thank Lindiwe of Clientele life that was so willing and able to assist me with this issue I had and would like to commend her persistence to help. She called me back numerous time until we were all on the same page.
I would definitely change my rating.
Thank you!
Clientele Life
Clientele Life's reply30 Jul 2024, 13:07
Official
Dear Steven M,  Thank you for your recent contact with Clientele. 

We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients.  The matter has been escalated to the necessary Manager for resolution and we would like to apologise for the inconvenience.

Kindly note that the letter of authority has been received and validated.  Please provide your full names and ID number whenever you call.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely, 
Lindiwe MabizelaService Support Team Leader
Clientele Life

Clientele Life
Clientele Life's reply30 Jul 2024, 13:12
Official
Dear Steven M,
   
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
     We are glad that we could be of assistance.  We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
  Please do not hesitate to contact us should you have any further queries. 
Yours sincerely, 
  
Tsholofelo Motshegwa 
Service Support Supervisor Clientele Life