Clientele *****
On January 15 2026 I was approached by one Dineo Ndlovu at Bara Mall, trying to sell me a plan from Clientele. I told her I'm unemployed and my wife has a legal policy which she hasn't been making payments towards as she is now also unemployed. She advised that my wife was due for a refund. She proceeded to request for my wife's details and also requested for my details. I asked why she requested for my details, she said I will get a call from Clientele and that I should tell them I am unemployed. Money was deposited into my account today and R375 was debited from my account. I did not authorise this debit order, with debit orders I was supposed to get a sms to authorise the debit order but I didn't receive a SMS.
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Clientele Life's replyOfficial
03 Feb 2026, 12:11Dear Afrika M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply03 Feb 2026, 12:11
Official
Dear Afrika M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
06 Feb 2026, 07:22Dear Afrika M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed with our Client Services department.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Johanna Cele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed with our Client Services department.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Johanna Cele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply06 Feb 2026, 07:22
Official
Dear Afrika M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed with our Client Services department.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Johanna Cele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed with our Client Services department.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Johanna Cele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct