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Muntu M
1 reviews | Active since Mar 2025
25 Mar 2025, 15:14
Clientele-**** business
My name is Muntu Madonsela. I wrote here about our dissatisfaction with the way Clientele Life handled our Claim. Their response was only to continue rob the family more. I agree their makerting is good but their customer service, non-existant. Clientele should have asked for documentation from the hospital as proof of the time the deceased spent in hospital, but they did not. None the less I have taken it upon myself to send them those papers. We will not settle for Clientele excuses, may be that is the reason they don't have accessible offices in our towns.
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Clientele Life's replyOfficial
25 Mar 2025, 16:00Dear Muntu M,
Thank you for raising your concerns with us.
We send you and your family our deepest sympathies on the passing of a loved one. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address. If you disagree with the decision, please respond to the email sent by the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
We send you and your family our deepest sympathies on the passing of a loved one. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address. If you disagree with the decision, please respond to the email sent by the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply25 Mar 2025, 16:00
Official
Dear Muntu M,
Thank you for raising your concerns with us.
We send you and your family our deepest sympathies on the passing of a loved one. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address. If you disagree with the decision, please respond to the email sent by the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
We send you and your family our deepest sympathies on the passing of a loved one. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address. If you disagree with the decision, please respond to the email sent by the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,