ES
Elaine S
1 reviews | Active since Sept 2020
17 Sept 2020, 10:13
Clientele
Policy taken out 2011 and paid in to date R24.532. Benefit on Policy at death ONLY R16.895. decided to Cancell yesterday with immediate effect. Consultant advised that in 2021 will loose cash back bonus of R1.200. I have already LOST R7.637 as of this year considering Benefit amount against what I've paid in. No willingness to compensate...I cannot continue to pay for benefit of Clientele. Very disappointed and disgusted at how they took me for a ride when I signed for a 'lasting dignity cashback plan'. Dignity stripped at age 63. Money lost.
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Replies (3)
Clientele Life's replyOfficial
17 Sept 2020, 10:17Dear Elaine S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply17 Sept 2020, 10:17
Official
Dear Elaine S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
ES
Elaine S's updateReviewer Update
17 Sept 2020, 13:00Thank you will await response
ES
Elaine S's update17 Sept 2020, 13:00
Reviewer Update
Thank you will await response
Clientele Life's replyOfficial
12 Oct 2020, 09:35 Dear Elaine S
As per the telephonic discussion held on even date we have explained the manner in which the policy is designed.
We further explained the benefit amount and premium amount which was elected at sales stage and the annual increases which took place over the years.
Should you not be satisfied with the outcome of our investigations kindly, follow the escalation process which has been explained to you.
We trust that you find the above in order.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
As per the telephonic discussion held on even date we have explained the manner in which the policy is designed.
We further explained the benefit amount and premium amount which was elected at sales stage and the annual increases which took place over the years.
Should you not be satisfied with the outcome of our investigations kindly, follow the escalation process which has been explained to you.
We trust that you find the above in order.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Clientele Life's reply12 Oct 2020, 09:35
Official
Dear Elaine S
As per the telephonic discussion held on even date we have explained the manner in which the policy is designed.
We further explained the benefit amount and premium amount which was elected at sales stage and the annual increases which took place over the years.
Should you not be satisfied with the outcome of our investigations kindly, follow the escalation process which has been explained to you.
We trust that you find the above in order.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
As per the telephonic discussion held on even date we have explained the manner in which the policy is designed.
We further explained the benefit amount and premium amount which was elected at sales stage and the annual increases which took place over the years.
Should you not be satisfied with the outcome of our investigations kindly, follow the escalation process which has been explained to you.
We trust that you find the above in order.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life