vN
vera N

1 reviews | Active since Jun 2021

10 Jan 2026, 04:14

Clientele *****

Clientele are *****sters...I've just had R170 deducted from my bank account in the form of a debicheck transaction, without my consent. I did not sign any documentation nor did I receive any debicheck messages to approve or decline. I could not even reverse it from my account. I was told by the bank that Clientele has somehow blocked debicheck transactions from being reversed. They have many complaints from customers who have been **********.

0
Replies (2)
Clientele Life
Clientele Life's reply10 Jan 2026, 08:09
Official
Dear Vera N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply13 Jan 2026, 10:40
Official
Dear Vera N, 
Thank you for raising your concerns and bringing this matter to our attention.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
            Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order.  Regards,  Market Conduct