PM
Palesa M
1 reviews | Active since Apr 2020
25 Sept 2020, 16:17
Clientele Bad Service With Unexplained Authorization
I'm new to this funeral and policy plans. I got assisted by one of Clientele consultants at Dobsonville local mall. They took my details then registered me and said their consultant will call to confirm about my funeral plan. The company didn't call nor let me know they'll start deducting R247 p/m. The debit order took me by surprise.
I emailed them to cancel the funeral plan policy but still no response.
I am honestly disappointed. And would like to cancel the funeral policy as soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 Sept 2020, 17:19Dear Rose M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply25 Sept 2020, 17:19
Official
Dear Rose M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Sept 2020, 13:24 Dear Rose M, As per the telephonic discussion held, the channel in which the policy was app**** for was discussed. We have further confirmed that we hold no previous record of a request to cancel the policy.
We have since assisted you with the cancellation as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client We trust that you find the above in order. Yours sincerely, Market Conduct Team
We have since assisted you with the cancellation as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client We trust that you find the above in order. Yours sincerely, Market Conduct Team
Clientele Life's reply29 Sept 2020, 13:24
Official
Dear Rose M, As per the telephonic discussion held, the channel in which the policy was app**** for was discussed. We have further confirmed that we hold no previous record of a request to cancel the policy.
We have since assisted you with the cancellation as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client We trust that you find the above in order. Yours sincerely, Market Conduct Team
We have since assisted you with the cancellation as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client We trust that you find the above in order. Yours sincerely, Market Conduct Team
PM
Palesa M's updateReviewer Update
23 Oct 2020, 20:59Thank you so much for assisting me.
Much appreciated.
And a huge great thank you to Hello Peter for opening this platform to allow consumers/clients /customers to voice our concerns and pleads for help.
Thank you so much.
Much appreciated.
And a huge great thank you to Hello Peter for opening this platform to allow consumers/clients /customers to voice our concerns and pleads for help.
Thank you so much.
PM
Palesa M's update23 Oct 2020, 20:59
Reviewer Update
Thank you so much for assisting me.
Much appreciated.
And a huge great thank you to Hello Peter for opening this platform to allow consumers/clients /customers to voice our concerns and pleads for help.
Thank you so much.
Much appreciated.
And a huge great thank you to Hello Peter for opening this platform to allow consumers/clients /customers to voice our concerns and pleads for help.
Thank you so much.