CM
Chelse M
1 reviews | Active since Sept 2020
26 Sept 2020, 23:48
Clientele
24hours payout turns into 2 weeks waiting period. The customer care and claims department employees are only doing their job. I am disgusted in the management and supervisors. No one has called me back. Not 1 response to my emails. And really not interested. My Gran had a p9locy for R800 for older 10 years. And no loyalty from them to her or her family. Their trade mark and slogans do not match their ethics. I am sad and grieving and clientele certainly didn't make it easier.
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Replies (2)
Clientele Life's replyOfficial
28 Sept 2020, 08:25Dear Chelse M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Sept 2020, 08:25
Official
Dear Chelse M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
28 Sept 2020, 10:24Dear Chelse M,
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We have attempted to contact you today on the number provided to discuss and address your complaint, to no success. Please note that we have sent an email, kindly respond and provide us with an alternative number.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We have attempted to contact you today on the number provided to discuss and address your complaint, to no success. Please note that we have sent an email, kindly respond and provide us with an alternative number.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply28 Sept 2020, 10:24
Official
Dear Chelse M,
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We have attempted to contact you today on the number provided to discuss and address your complaint, to no success. Please note that we have sent an email, kindly respond and provide us with an alternative number.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We have attempted to contact you today on the number provided to discuss and address your complaint, to no success. Please note that we have sent an email, kindly respond and provide us with an alternative number.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist