MK
Madima K
1 reviews | Active since Apr 2015
28 Oct 2020, 12:44
Clientele are Thieving *********
About 3 months ago my brother was stopped at the mall by a Clientele sales person, she told him about a new partnership between them and Capitec which does not cost anything, All He needs to do is swipe his card for these rewards. So recently he became aware that he is not receiving any benefits and that they have been debiting his account with R 265.00 every month. He never signed any papers or received any related document as to why this money is being debited. We phone them and ask them to cancel last month still is not cancelled. CLIENTELE ARE ********* *****ING PEOPLE'S MONEY UNDER FALSE PRETENSES!!! We would like to have the money refunded
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Replies (2)
Clientele Life's replyOfficial
28 Oct 2020, 14:21Dear Madima,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply28 Oct 2020, 14:21
Official
Dear Madima,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Nov 2020, 16:04 Dear Madima
We acknowledge your concerns and confirm that we have assessed the complaint between yourself and our ABC consultant. By now our Investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback.
Unfortunately, you were not satisfied with the findings and the escalation process was explained and the details were sent to your cell number via SMS.
The policy has been cancelled as per your request.
The policy has been cancelled as per your request.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply03 Nov 2020, 16:04
Official
Dear Madima
We acknowledge your concerns and confirm that we have assessed the complaint between yourself and our ABC consultant. By now our Investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback.
Unfortunately, you were not satisfied with the findings and the escalation process was explained and the details were sent to your cell number via SMS.
The policy has been cancelled as per your request.
The policy has been cancelled as per your request.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Market Conduct