WK
Wouter K

1 reviews | Active since Aug 2012

27 Oct 2020, 16:38

Clientele are Thieving *********

About 4 months ago I was stopped on the street by a Clientele salesman, he told me about a new partnership between them and Capitec which does not cost anything, all I need to do is swipe my card for these rewards. So recently I became aware that I am not receiving any benefits and that they have been debiting my account with R 265.00 every month. I haven't signed any papers or received any related document as to why this money is being debited. Trying to phone them results in a voice telling me they are busy and I must try again later. I have also emailed them but absolutely no response have been received. CLIENTELE ARE ********* *****ING PEOPLE'S MONEY UNDER FALSE PRETENSES!!! I WILL MAKE IT MY MISSION IN LIFE TO MAKE SURE EVERYONE KNOWS THAT THEY ARE *******!!! I WANT MY MONEY BACK!!!

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Replies (2)
Clientele Life
Clientele Life's reply27 Oct 2020, 16:42
Official
Dear Wouter 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply03 Nov 2020, 15:04
Official
Dear Wouter  

Thank you for raising your concerns and for bringing this matter to our attention.  We attempted to contact you to obtain more details to investigate your matter further, however, was not successful.  Please provide us with an alternative number or alternatively call the number which was provided via SMS.  
Yours sincerely, 

Market Conduct