1 reviews | Active since Dec 2017
CLIENTELE ARE *******!!!!
This morning an amount of R295.00 is debited from my account by Clientel for a policy that I never took and a lady I spoke to by the name of Lebo insists that I have a policy with them that I bought from a Thabile Kwana *never even heard of her/him*. She continues to say that she will not cancell the policy unless I make 3 affidavits to say that I want to cancel and that they will continue taking my money!!!!?? SO I ask for details of the policy and she still can't give me any info as I don't wanna confirm my details!
EISH!!! CLIENTELE PLZ PAY BACK MY MONEY!!!! You are *******!!!!!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Dalene van Rayne
Supervisor
Compliance
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Dalene van Rayne
Supervisor
Compliance
Best regards,