Clientele are *****s

Good day,

I am very unhappy with the service from Clientele. I took out a funeral policy/cover in 2015 that covered my mother and myself. The main reasons i took out the policy was Because the cashback was going to get back after 5 years And the second reason was that in the event that my mother passed away I was going to get back all the premiums or installments I paid for her. This was a win-win situation for me and clientele. My initial premium or installments for the first 12 months was around R340.00 pm. I think around R110.00 - R150.00 was for the main member and the rest for my mother. I specifically remember asking the sales agent or call center agent at least 3 times to confirm I was going to get a cash of my first 6 months payment and all my premiums back in the event my mother passed away and he/she said yes.

Fast forward to 5 years later when I was supposed to get my cashback. I had to call clientele multiple times to make them aware of my cashback that was not paid to me Clientele's tune had changed to only the main member's premiums qualify for a cashback and not the first 6 months payment. On the call whereby I made a bending agreement with Clientele was disregarded. A dispute was filed and an investigation was to be conducted After receiving a cashback of around R1 100.00 I decided to terminate my agreement with Clientele as they failed to keep their end of the agreement. On terminating the agreement/contract I told the agent that this is day light ******* or taking advantage of clients A lady by the name Lucia contacted me on the 28th of October 2020 and told me that on the call recording I am clearly audible when asking if was going to get full cashback of the entire R344pm I had paid for the first 6 months and the agent responded yes 5 times to all my questions. she further states that it was another mistake by Clientele not to have added another full premium cashback in the event my mother passes away and i was under the knowledge that I was paying for that hence I took the policy with Clientele The above two statements clearly means Clientele failed to honor our agreement from the day or payment and I have been paying a policy for 5 years that, according to me clientele was robbing me.

Could you please assist me as i m not getting any joy from Clientele management my getting all my money back, from the 1 payment to the very last payment as that contract or our agreement was honored from day 1 however Clientele continued to debit and enjoy my money for 5 years.

case number : CER609546