Clientele are ****mers

Clientele are ****mers,it's not the first time they have rejected a claim,everytine you have to go through to arbitration before getting assisted,they promised me airtime movie tickets till today I've never gotten it,I've called so much being given excuses I have a complaint that this claim is rejected, when I took the policy it was said I would be covered after a year of uninterrupted payment I will be covered now Refilewe mochaka(who i had previously asked not to deal with and I'm paid no mind)tells me it's rejected because I was not admitted by a specialist (I have the recordings when I took out the policy that this was never mentioned ever, consult the recording) as well as my medical aid is gems I have to have been seen by a GP who has to refer me to a specialist,it has been a very long time suffering from this even the specialist saw it fit that after long time treatment they had to be removed, clientele continuously proves to be *********.its not enough to try and recover.