MP
Marvyn P
1 reviews | Active since Dec 2019
09 Feb 2020, 13:21
Clientele are huge ***** and *******
Worst service ever given, they keep debting my bank account even after I've closed the hospital plan with them.
Their field consultants who took me through the intial application at first **** to me about the insurance and caused my bank account to go into arrers with huge amounts of unpaid items.
All they do is tell so much lies, don't ever take ever any products or plans with Clientele ever!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
10 Feb 2020, 08:55Dear Marvyn P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply10 Feb 2020, 08:55
Official
Dear Marvyn P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
10 Feb 2020, 09:14Dear Marvyn P, Thank you for raising your concerns and bringing this matter to our attention. Please note that our attempts to contact you on the provided number have been unsuccessful. Kindly respond to an email sent to the provided email with an alternative number or a convenient time to contact you, in order for us to be able to further investigate the matter. We trust that this is all you require at this time. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply10 Feb 2020, 09:14
Official
Dear Marvyn P, Thank you for raising your concerns and bringing this matter to our attention. Please note that our attempts to contact you on the provided number have been unsuccessful. Kindly respond to an email sent to the provided email with an alternative number or a convenient time to contact you, in order for us to be able to further investigate the matter. We trust that this is all you require at this time. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
18 Feb 2020, 09:17Dear Marvyn P, At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that our Compliance Department has investigated the contents of your complaint regarding our field consultants and Benita Steyn was in contact with you to provide the necessary feedback. The policy was cancelled as per your request and the way forward was discussed. As per our telephonic discussion, the necessary feedback has been provided regarding the debit order after the policy was cancelled. Unfortunately you were not satisfied with the findings and opted to escalate the matter further. The escalation process was sent via SMS to your mobile number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Lindiwe MabizelaService Support Specialist
Clientele Life's reply18 Feb 2020, 09:17
Official
Dear Marvyn P, At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that our Compliance Department has investigated the contents of your complaint regarding our field consultants and Benita Steyn was in contact with you to provide the necessary feedback. The policy was cancelled as per your request and the way forward was discussed. As per our telephonic discussion, the necessary feedback has been provided regarding the debit order after the policy was cancelled. Unfortunately you were not satisfied with the findings and opted to escalate the matter further. The escalation process was sent via SMS to your mobile number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Lindiwe MabizelaService Support Specialist