RM
Refiloe M
1 reviews | Active since Dec 2022
02 Feb 2023, 16:11
Clientele are **********
I didn’t approve my Clientele mandate with my bank and advised that I can only start with their policy on the 28/02/2023 and they still had the audacity to debit my acc,one of their agents called me after signing and I requested that they cancel my policy as he advised whether I approve the mandate or not they will still debit.They ***** people into joining their policies.I want them to cancel my policy and refund my money back…
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
03 Feb 2023, 13:46Dear Refiloe M
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Feb 2023, 13:46
Official
Dear Refiloe M
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Feb 2023, 15:18Dear Refiloe M
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Clientele Life's reply08 Feb 2023, 15:18
Official
Dear Refiloe M
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct