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Motlatso M

1 reviews | Active since May 2020

22 Nov 2021, 12:48

Clientele are **********

Clientele does ***** my Capitec account was debited more than once when I asked the bank to reverse they said they are unable to because it’s a debi check wen I called clientele they confirmed a cell number i do not know and a home address I do not know they said maybe I spoke to some at the mall which I never did I asked who the beneficiaries are on the policies they said I have no beneficiaries how? They are ********** desperate for clients I was asked to go do an affidavit which I did they said my signature is similar to the one they have ( similar) said Sheila at first they said I met with someone at the mall secondly they say the recording my voice is similar which recording if I met some at the mall? I’m am angry and now my thanks to clientele my Capitec account is closed day light ******s. I’m in severe pain how do they do this at this time😭😭 I never had interest in clientele and never I immediately hate it with passion I want my money where should we run to for protection now Clientèle tells me there’s nothing they can do about it. They c the account they debited my account nd it’s all *****. If there is God from taking our money unjustly clientele will meet their match nonsense

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Replies (1)
Clientele Life
Clientele Life's reply22 Nov 2021, 15:13
Official
Dear Motlatso M 

Thank you for raising your concerns with us. 

Our records indicate that your query was escalated to the office of the Independent Arbitrator for review. 

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. 

Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator. 

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,
 
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life