1 reviews | Active since May 2018
Clientel
<p>I was signed up for a policy I did not want by one of your agents after I explained to him that I could not afford it, he said nothing would be confirmed and no money would be deducted until i give a go ahead after i think about it, next thing i receive an e-mail saying i am signed up and money will be deducted after I SAID i did not want the policy cause I could not afford it, i cancelled it immediately and requested a refund which i still have not received and I cancelled this policy on the 29th of march a day after my money was deducted and I still have not received my refund which you said i would receive after 45 days</p>
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
Dear sasavonak
By now you have been contacted by our Compliance Team, who has sent a detailed written response to the email address we have on record, you have confirmed that you are satisfied with the outcome.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Dear sasavonak
By now you have been contacted by our Compliance Team, who has sent a detailed written response to the email address we have on record, you have confirmed that you are satisfied with the outcome.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department