Clientele are Dishonest and not trustworthy

Below email was sent to Verifi to see if they could assist, but in response they said are not able to help. I also emailed Clientele the same day and they never even bothered to respond to my email. As far as I'm concerned Clientele con their clients and you can never reach them on the phone and do not respond to emails. Hence my complaint on Hellopeter.

Good Day

My mother saw the Verifi adverti*****t helping people with old policy inquiries.

My mother had 2 policies with Clientele. Both policies expired in 2004. At the time of the payout, she was told the policies lapsed due to lack of funds in her banking account. But there was always money in the account for monthly debit orders to be debited. Are you able to assist my mother who is currently 84yrs old now and has asked me to find out if this policies can still be paid out to her.

Kind regards Michelle On behalf of Mrs Sedras

Good Day Thank you for your email, Unfortunately we are unable to assist as Clientele is not part of Astute and we are unable to assist with your query. Regards Verifi

The information transmitted in this e-mail is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Should you have received this email in error please notify the sender and delete all copies of the e-mail. Unauthorised use, disclosure or copying of any part of this e-mail, or any similar action, is prohibited. No opinion expressed or imp**** by the sender necessarily constitutes the opinion of Springpoint Finance (Pty) Ltd. This e-mail does not constitute a guarantee or proof of the facts mentioned herein. No employee is authorised to conclude a binding agreement on behalf of Springpoint Finance (Pty) Ltd. by e-mail without the express written consent of a duly authorised representative of Springpoint.