Clientele are ******
Clientele people are ******...! In March I canceled my policy via email because of personal reasons. To my surprise I received a call and was told they had already processed the debit for the month. I am shocked again to see on my bank statement that they have yet again debited my account. I demand that they pay this money back into my account if they are not **********. My ID number is ********** 470089 and I can also be reached on ********** 565. I hope this is clear....i just want my money back and for you guys to stop debiting my account. Thanks...!
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Replies (3)
Clientele Life's replyOfficial
24 Apr 2019, 10:06 Dear Siyanda
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply24 Apr 2019, 10:06
Official
Dear Siyanda
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
24 Apr 2019, 15:08Dear Siyanda
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 24 April 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 25 April 2019 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Recover Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 24 April 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 25 April 2019 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Recover Specialist
Clientele Life's reply24 Apr 2019, 15:08
Official
Dear Siyanda
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 24 April 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 25 April 2019 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Recover Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 24 April 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 25 April 2019 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Recover Specialist
Clientele Life's replyOfficial
25 Apr 2019, 15:05 Dear Siyanda
Please note that we have attempted to contact you again on 25 April 2019 on the cell phone number provided to no success. An investigation was done and we confirm that after receiving an email, one of our consultants called you on 22.03.2019 at 03:51 PM. As per the call recording we can confirm that the consultant explained that we can request our billings department to remove the debit order for the month of April then continue deducting in May. Our records show that you agreed to taking that option. We can also confirm that the consultant clearly stated that we had already raised the debit for March and it was too late for us to reverse it. So the debit for March will still continue.
Kindly note that our records show that the policy was cancelled on 24/04/2019 and there will be no further debit orders raised.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Recover Specialist
Please note that we have attempted to contact you again on 25 April 2019 on the cell phone number provided to no success. An investigation was done and we confirm that after receiving an email, one of our consultants called you on 22.03.2019 at 03:51 PM. As per the call recording we can confirm that the consultant explained that we can request our billings department to remove the debit order for the month of April then continue deducting in May. Our records show that you agreed to taking that option. We can also confirm that the consultant clearly stated that we had already raised the debit for March and it was too late for us to reverse it. So the debit for March will still continue.
Kindly note that our records show that the policy was cancelled on 24/04/2019 and there will be no further debit orders raised.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Recover Specialist
Clientele Life's reply25 Apr 2019, 15:05
Official
Dear Siyanda
Please note that we have attempted to contact you again on 25 April 2019 on the cell phone number provided to no success. An investigation was done and we confirm that after receiving an email, one of our consultants called you on 22.03.2019 at 03:51 PM. As per the call recording we can confirm that the consultant explained that we can request our billings department to remove the debit order for the month of April then continue deducting in May. Our records show that you agreed to taking that option. We can also confirm that the consultant clearly stated that we had already raised the debit for March and it was too late for us to reverse it. So the debit for March will still continue.
Kindly note that our records show that the policy was cancelled on 24/04/2019 and there will be no further debit orders raised.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Recover Specialist
Please note that we have attempted to contact you again on 25 April 2019 on the cell phone number provided to no success. An investigation was done and we confirm that after receiving an email, one of our consultants called you on 22.03.2019 at 03:51 PM. As per the call recording we can confirm that the consultant explained that we can request our billings department to remove the debit order for the month of April then continue deducting in May. Our records show that you agreed to taking that option. We can also confirm that the consultant clearly stated that we had already raised the debit for March and it was too late for us to reverse it. So the debit for March will still continue.
Kindly note that our records show that the policy was cancelled on 24/04/2019 and there will be no further debit orders raised.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Recover Specialist