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nonhlanhla N
1 reviews | Active since May 2021
15 Nov 2021, 12:15
clientele approves ********** documentation for funeral plan.
Clientele has been deducting money from my account since May. I have reported the matter and found that a funeral plan was **********ly opened in polokwane bochum using my personal details and they said they will refund me my money with 7 working days its now more than 10days. Instead I get messages saying that my deduction date has been moved to the 28th instead of cancelling the whole thing. I constantly have to make phone calls and send emails and no one updates me. It's unfair
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Clientele Life's replyOfficial
15 Nov 2021, 13:21Dear Nonhlanhla N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Nov 2021, 13:21
Official
Dear Nonhlanhla N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
15 Nov 2021, 15:20Dear Nonhlanhla N, Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and given a brief explanation regarding all raised concerns.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that we have also escalated the matter as urgent, and feedback will be provided directly to you. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
We confirm that we have contacted you and given a brief explanation regarding all raised concerns.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that we have also escalated the matter as urgent, and feedback will be provided directly to you. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life's reply15 Nov 2021, 15:20
Official
Dear Nonhlanhla N, Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and given a brief explanation regarding all raised concerns.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that we have also escalated the matter as urgent, and feedback will be provided directly to you. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
We confirm that we have contacted you and given a brief explanation regarding all raised concerns.
We would like to take this moment to apologize for any inconvenience caused in this regard and assure you that we have also escalated the matter as urgent, and feedback will be provided directly to you. We trust that this is all you require at this time however, feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life