ML
Michael L

1 reviews | Active since Jan 2020

02 Feb 2021, 12:24

Clientele and spamming calls

Every day getting a robot call and it is F#@ng annoying no matter how many of their numbers you block 64 calls a day I mean really 64 calls?????? and seems like they make turns then its "life" then it's "legal" blocking the numbers should say DONT PHONE ME AGAIN! but no then they try *** other numbers just to harass you

0
Replies (2)
Clientele Life
Clientele Life's reply02 Feb 2021, 14:30
Official
Dear  Michael L 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Shanitha Hanuman
Service Support Supervisor 
Clientele Life  
Clientele Life
Clientele Life's reply03 Feb 2021, 10:48
Official
Dear Michael L We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Judith Mboweni
Service Support Specialist
Clientele Life