Clientele and Capitec Bank

This is more of a complaint than it is an experience and I don't know if I should direct it to clientele or Capitec, but posting here. Clientele has been deducting from my mother's Capitec account for 4 months now. She didn't sign up for clientele and she has been to Capitec to cancel this. At some point a bank assistant helped her to call clientele to cancel and they said it was until they deducted again yesterday. I don't know if it's a Capitec and clientele **** or what, but surprisingly enough the same thing happened to her brother. My mother is a pensioner and her brother is nearly there too. Both are not fami**** with technology and are just seeing that their money is deducted and according to Capitec can't be recovered.