SM
Shertina M

1 reviews | Active since Aug 2023

17 Oct 2023, 11:59

Clientele agents giving customers false information

I was in Kagiso mall 30minutes ago,I met a clientele promoter by the name of Thando,he told me they are running a promotion where you can buy some grocery by discount at shoprite.he went through with me to show me how it does work and I was interested only to find out it is actually a **** cos he asked me my banking details and I gave them to him suspeciously then I asked him if hes not signing a funeral policy for me and he said No then I said it's fine cos I don't want a clientele cover,he then call his assistant by the name of Buhle for authorization,the lady came and ask for my phone saying she is saving the office number only to find out that she is actually approving mandate on my phone, something just didn't add up and I just thought I should check my banking app debit checks then I find out that they actually open a funeral cover for me and they approved the debit order without my concern.am just wondering how many people fall for this ****.clientel agents are providing false information to gain customers

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Replies (4)
Clientele Life
Clientele Life's reply17 Oct 2023, 15:29
Official
Dear Shertina M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply17 Oct 2023, 15:59
Official
Dear Shertina M, 
We confirm that we contacted you to provide feedback regarding the concerns raised. 

As discussed over the phone, we have assisted with canceling the policy and explained the refunds process.  Please accept our apology for any inconvenience caused. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life 
SM
Shertina M's update17 Oct 2023, 16:24
Reviewer Update
I will like to thank you Lindiwe for coming to my rescue regarding the matter I mentioned earlier,I am glad that you manage to assist me with a great customer service and explained everything to me until I understand keep up the good workπŸ‘πŸ‘πŸ‘πŸ‘
Clientele Life
Clientele Life's reply18 Oct 2023, 08:19
Official
Dear Shertina M,
   
Thank you for taking the time to share your experience regarding the quality of our service.
     As a company, we take great pride in providing superior service to our clients.  We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
  
Please do not hesitate to contact us should you have any further queries. 
Yours sincerely, 
  
Judith Mboweni
Service Support Specialist 
Clientele Life