Clientele - Absent when it comes to client service, but well attentive when it comes to *****ing

Good day.

Thank you for this response, but I have various emails stating the exact same or referring me to get in touch with by using the what's app number. These also date back to about two months if not more where I sent utilize the chat bot drop down choices and ask to be contacted by a consultant, and the message says "Thank you for contacting client support, we are connecting you to an agent who will be able to assist you." And from there going forward nothing for days and then the same thing happens over and over again.

I would really appreciate it if someone actually does come back to me to have this issue resolved as I am paying for something I did clearly state and communicate within the required time line, I do not want. And now every month it still gets deducted. I need to know when this will be stopped and how will I be reimbursed.

Good afternoon.

Unfortunately, I do not agree with the statement in regard to where the communication was sent to. As I have mentioned I did reach out in November to services@clientele and claims@clientele and did receive the automated message back. This acknowledged the cancellation of the policy (25/11/2025) and requested then that I call the call center to discuss further (I don't know what to discuss, I requested the cancellation and it was received and accepted). And then also gave me the what's app number to contact in regard to any queries. This I have done over and over again from December when the first debit order went off, and I have every single message of this with the date, and till now 16/04/2026 I have never been able to reach an agent. Not once.

So irrespectively of where the mail was sent, it was received and acknowledged that I am requesting this policy to be cancelled, and I was within the given timeline of having the choice to cancel.
If you require that me to supply you with that email, I will gladly do so.

Thus, I am requesting my refund due to the fact that I was compliant by cancelling within the given timeline, I did reach out and I did receive actual feedback acknowledging the request for cancellation. But still the proceedings to commence with the deduction from my bank went off month after month. And due to total lack of "client support" on the what's app group I could not even report it then.
It is unreasonable to expect me to lose R354.00 for a total of 6 months (R2124.00) based on the explanation you are providing above.
If the mail account was so wrong, then why did I receive the acknowledgement of the cancellation. The problem here is that it is to force a person into a position to now have to call the call center where once again NO assistance is given as you hold on for an eternity costing a person even more expenses for airtime.
If I cancel, that is my final decision, why should I still try and somehow reach a call center agent to discuss it further?

I am requesting my refund as I had to pay for something I did not want - end of the story. And I was compliant enough to do this within your regulations of a timeline in order to ensure I stick to my side o the agreement. Yet now, I am given a different scenario, actually just indicating that you can not stick to the regulations set up by Clientele.

Below is a "copy" of what was received upon my cancellation request. I can forward the actual mail to you directly as well along with all the others that followed and the what's apps.

Services Life <***> | Nov 25, 2025, 8:42 AM | |
Dear Client,

Thank you for your email regarding cancellation of your policy. We value your relationship with Clientèle and would like to discuss your concerns personally.

To process your cancellation request, please call us at ***. Our consultants are ready to assist you and ensure all your needs are properly addressed. Until we receive your call, your policy will remain active.

This is basic entrapment as no one is ever available to assist at all. It is impossible to reach an actual person so it is impossible to commence with cancellation and I'm sure Clientele is very much aware o this as I can see that I am not the only individual complaining about this.
I requested a cancellation, the mail in response to my request acknowledged the cancellation and requested that this be discussed further with an agent. Why??? And for what?
Yet, it is a well-known fact that it is humanly impossible to reach any agent ever. For how many days was I supposed to hold on and listen wait to be answered?
Cause till now, no one ever did, and then the new excuse would have been that I did not cancel within the given 30day timeline.

This to me is extremely unprofessional and clear indication of day-light *******, making me think that even once a person is to claim on a policy from this company, the same type of issues will arise, as there is no morals here .

I expect my funds back and I feel that is only fair. I am not a person that would make unreasonable requests or tend to be difficult, but right is right and wrong is wrong, and this whole situation is wrong on the account of Clientele and the services they offer. And even more wrong to just expect that people have money to lose for no reason and should be happy about it.