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Eileen S

1 reviews | Active since Oct 2022

11 Oct 2022, 12:10

Clientele

I took out a hospital cash back plan 6 months ago My husband fell ill during this time I tried to book my husband in a hospital on theire list but with no luck no hospital wanted to admitted my husband unless I pay in advance and claim afterwards from Clientele He had to be admitted to a provincial hospital where he unfortunately passed away a week later Clientele agents don't read the full policy and hidden clause After spending so much money on getting a medical report from the hospital and spending money on airtime, I was told that they will not pay the policy out This they told me after 2and half months of my husband's passing and taking my premium for 6 months Clientele is very misleading. Their client services are very bad. I am canceling with immediate effect

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Replies (2)
Clientele Life
Clientele Life's reply11 Oct 2022, 13:50
Official
Dear  Eileen S 
We confirm receipt of the concerns raised.
      Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life 
Clientele Life
Clientele Life's reply20 Oct 2022, 11:01
Official
Dear Eileen S,  Thank you for bringing this matter to our attention.  We acknowledge your concerns and confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.  Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your mobile number.  We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.  Kind regards, Market Conduct