JH
JP H
1 reviews | Active since Jun 2014
14 Nov 2020, 09:49
Clientele a ****!
Hi, recently I have signed up with Clientele Ultimate Dignity Funeral plan and the signing up was fast and efficient. But when I registered on their self-service portal I was shocked that almost ALL my personal details was intered incorrectly. I sent numerous emails to services@clientele (their customer services dpt) and very time recieve an automated response that says, "will contact you within 2 working days".....It's been 5 days now and I have not recieved a single phone call!! So, I did what every normal and wise person would do, I CANCELLED THIS POLICY! They are quick to sign up people, but their customer service dpt is TERRIBLE! And what is going to happen if I need to claim one day??
Another thing to highlight is the new DebiCheck system implemented by the Reserve Bank of SA, that no debit order is allowed to be debited from your bank account without you personally approving the debit order mandate with your bank. Reading all these complaints here on Helo Peter of Clientele just debiting amounts without consent is coming to an end! If you have been ****med by Clientele like this go into yout bank immediately and ask more information on DebiCheck.
I am quite sad to write this review as I was always impressed with Clientele's ads on TV. Now, I am disgusted and quite frankly consider them as a ****! So, people watch out! When you sign up for an insurance policy do your research first. Go online and look at reviews, especially their client service dpt. And before you approve the debit order mandate at your bank with DebiCheck, be 110% certain they are legit. As a very wise person once said, "Be chrewed as snakes and innocent as doves". Don't be ****med by Clientele!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
14 Nov 2020, 09:54Dear JB
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply14 Nov 2020, 09:54
Official
Dear JB
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Best regards,
JH
JP H's updateReviewer Update
15 Nov 2020, 13:44Hi,
Somebody from Clientele did contact me yesterday, but it was not to assist me with my dissatisfaction. I wanted to test something, so I made like I was applying for another policy and LO and behold.....they called me back the SAME day! But I STILL HAVE NOT RECIEVED A CALL FROM THEIR CUSTOMER SERVICES DEPARTMENT TO ASSIST ME!!
Clientele, your sales department is doing extremely well, but your customer service department, to put it mildly, is non-existent! This is what makes you guys appear very ***** and just sign up people to get their money and then even still deduct premiums after they have cancelled. This is what constitutes a ****. Clientele, have you seen the bad reviews you have on Hello Peter? My advice? Get rid of your entire service department and replace them with people who are willing to do their jobs and won't drag your name through the mud!
Your sales department had to assist me ….. I am deeply disappointed! And to put it on public record, I cancelled the policy and was told that I will receive an SMS early next week to confirm termination. Let's see how that one goes .....
Somebody from Clientele did contact me yesterday, but it was not to assist me with my dissatisfaction. I wanted to test something, so I made like I was applying for another policy and LO and behold.....they called me back the SAME day! But I STILL HAVE NOT RECIEVED A CALL FROM THEIR CUSTOMER SERVICES DEPARTMENT TO ASSIST ME!!
Clientele, your sales department is doing extremely well, but your customer service department, to put it mildly, is non-existent! This is what makes you guys appear very ***** and just sign up people to get their money and then even still deduct premiums after they have cancelled. This is what constitutes a ****. Clientele, have you seen the bad reviews you have on Hello Peter? My advice? Get rid of your entire service department and replace them with people who are willing to do their jobs and won't drag your name through the mud!
Your sales department had to assist me ….. I am deeply disappointed! And to put it on public record, I cancelled the policy and was told that I will receive an SMS early next week to confirm termination. Let's see how that one goes .....
JH
JP H's update15 Nov 2020, 13:44
Reviewer Update
Hi,
Somebody from Clientele did contact me yesterday, but it was not to assist me with my dissatisfaction. I wanted to test something, so I made like I was applying for another policy and LO and behold.....they called me back the SAME day! But I STILL HAVE NOT RECIEVED A CALL FROM THEIR CUSTOMER SERVICES DEPARTMENT TO ASSIST ME!!
Clientele, your sales department is doing extremely well, but your customer service department, to put it mildly, is non-existent! This is what makes you guys appear very ***** and just sign up people to get their money and then even still deduct premiums after they have cancelled. This is what constitutes a ****. Clientele, have you seen the bad reviews you have on Hello Peter? My advice? Get rid of your entire service department and replace them with people who are willing to do their jobs and won't drag your name through the mud!
Your sales department had to assist me ….. I am deeply disappointed! And to put it on public record, I cancelled the policy and was told that I will receive an SMS early next week to confirm termination. Let's see how that one goes .....
Somebody from Clientele did contact me yesterday, but it was not to assist me with my dissatisfaction. I wanted to test something, so I made like I was applying for another policy and LO and behold.....they called me back the SAME day! But I STILL HAVE NOT RECIEVED A CALL FROM THEIR CUSTOMER SERVICES DEPARTMENT TO ASSIST ME!!
Clientele, your sales department is doing extremely well, but your customer service department, to put it mildly, is non-existent! This is what makes you guys appear very ***** and just sign up people to get their money and then even still deduct premiums after they have cancelled. This is what constitutes a ****. Clientele, have you seen the bad reviews you have on Hello Peter? My advice? Get rid of your entire service department and replace them with people who are willing to do their jobs and won't drag your name through the mud!
Your sales department had to assist me ….. I am deeply disappointed! And to put it on public record, I cancelled the policy and was told that I will receive an SMS early next week to confirm termination. Let's see how that one goes .....
JH
JP H's updateReviewer Update
16 Nov 2020, 14:04Clientele services department have finally got into contact with me! Their excuse was that their email servers was overloaded with complaints and queries.
I managed to cancel the policy with immediate effect and they have confirmed this via mail.
I am very sad that it had to end like this and that I had to go so far to go public to get a response from them. I hope that they will learn from this that if their client service department is up to no good, that they will lose all their customers.
Still very sad ..... but relieved!
I managed to cancel the policy with immediate effect and they have confirmed this via mail.
I am very sad that it had to end like this and that I had to go so far to go public to get a response from them. I hope that they will learn from this that if their client service department is up to no good, that they will lose all their customers.
Still very sad ..... but relieved!
JH
JP H's update16 Nov 2020, 14:04
Reviewer Update
Clientele services department have finally got into contact with me! Their excuse was that their email servers was overloaded with complaints and queries.
I managed to cancel the policy with immediate effect and they have confirmed this via mail.
I am very sad that it had to end like this and that I had to go so far to go public to get a response from them. I hope that they will learn from this that if their client service department is up to no good, that they will lose all their customers.
Still very sad ..... but relieved!
I managed to cancel the policy with immediate effect and they have confirmed this via mail.
I am very sad that it had to end like this and that I had to go so far to go public to get a response from them. I hope that they will learn from this that if their client service department is up to no good, that they will lose all their customers.
Still very sad ..... but relieved!
Clientele Life's replyOfficial
17 Nov 2020, 12:45Dear JP, Thank you for raising your concerns with us. As per our telephonic discussion, feedback has been provided. We confirmed that we highly appreciate your feedback and we assure you that it has been escalated to the relevant management team We have since confirmed that your policy was cancelled, there would not be any further deductions from your bank. Furthermore it is important to understand that Debicheck is used by banks in South Africa to confirm the agreement your may have with service providers. It can be done electronically or with your respective bank. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life
Clientele Life
Best regards,
Clientele Life's reply17 Nov 2020, 12:45
Official
Dear JP, Thank you for raising your concerns with us. As per our telephonic discussion, feedback has been provided. We confirmed that we highly appreciate your feedback and we assure you that it has been escalated to the relevant management team We have since confirmed that your policy was cancelled, there would not be any further deductions from your bank. Furthermore it is important to understand that Debicheck is used by banks in South Africa to confirm the agreement your may have with service providers. It can be done electronically or with your respective bank. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life
Clientele Life
Best regards,
JH
JP H's updateReviewer Update
17 Nov 2020, 19:59Thank you Clientele for all the apologies. Your feedback is appreciated ... however, I just feel if I did not go public on Hello Peter, I would still have waited for assistance!
I am just wondering how fantastic your product offering would be if your client services dpt was on the same level as your sales dpt. I will then switch to Clientele in a flash!
Clientele, let's see if you have taken this experience seriously .....
I am just wondering how fantastic your product offering would be if your client services dpt was on the same level as your sales dpt. I will then switch to Clientele in a flash!
Clientele, let's see if you have taken this experience seriously .....
JH
JP H's update17 Nov 2020, 19:59
Reviewer Update
Thank you Clientele for all the apologies. Your feedback is appreciated ... however, I just feel if I did not go public on Hello Peter, I would still have waited for assistance!
I am just wondering how fantastic your product offering would be if your client services dpt was on the same level as your sales dpt. I will then switch to Clientele in a flash!
Clientele, let's see if you have taken this experience seriously .....
I am just wondering how fantastic your product offering would be if your client services dpt was on the same level as your sales dpt. I will then switch to Clientele in a flash!
Clientele, let's see if you have taken this experience seriously .....