1 reviews | Active since Aug 2011
Clientele a ******* and a disgrace to mankind
<p>I opened a clientele funeral plan in 2015 - last year Oct i added my brother to my policy via email ********** - I received prompt response saying my brother has beed added - the email explained everything about how much I will be paying and what will happen if the money is not deducted and that money might be deducted before the given date see that you always have money in your account - Just money money money but not once did the consultant say that there would be a 12 month waiting period NOT ONCE! My brother sadly passed away and I as his only sibling have to run around to get cost for his funeral because Clientele wont be paying out - They give false adverti*****t because they say you are covered as soon as your 1st premium is paid - A load of BULL! - They make this time of bereavement more painful for families who counted on their service. They should train their consultants properly or they should manage their lies better - What happened to burying your loved ones with DIGNITY! Clientele is all lies and they are *********. I'am disgusted in this now I was told that the premiums already paid will be forfeited, but their consultants did not inform me of a waiting period, I will never ever recommend anyone to join Clientele </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
At the outset, we would like to convey our deepest condolences to you and your family for the loss of your brother.
In light of your concerns raised, we confirm that we have assessed the sales call and the email to ensure that all relevant information was provided to you to enable you to make an informed decision. In this regard we confirm that at sales stage full information was provided, regarding the waiting period on the policy and policy documents was also sent out to the email which was confirmed.
We confirm that the information provided to you regarding the claim is correct, due to the waiting periods. We understand that our decision may come as a disappointment to you, however, we assure you of our best intentions at all times. We have provided you with the details should you wish to escalate the matter further.
Should you require any further assistance in this matter, please feel free to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
At the outset, we would like to convey our deepest condolences to you and your family for the loss of your brother.
In light of your concerns raised, we confirm that we have assessed the sales call and the email to ensure that all relevant information was provided to you to enable you to make an informed decision. In this regard we confirm that at sales stage full information was provided, regarding the waiting period on the policy and policy documents was also sent out to the email which was confirmed.
We confirm that the information provided to you regarding the claim is correct, due to the waiting periods. We understand that our decision may come as a disappointment to you, however, we assure you of our best intentions at all times. We have provided you with the details should you wish to escalate the matter further.
Should you require any further assistance in this matter, please feel free to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
Your job is to rip people off - And you are doing a splendid job - You are really a money making bussiness - Also wanting to charge me a fee of R45.00 to get a telephone recording - PATHETIC!!!
Is ok to say that details were sent to my email, but it was an email that is no longer in use - And the fact that i added my brother to this policy from my work email - Why did the consultant not respond this email with the waiting period? No because all that email indicated was Money money money!!! Why must the money already paid be forfeited? I could not claim - Clearly that money should just be added to my policy - Because here only Clientele benefit - You have a policy that pays out R10K when you pass but you what happen if you pay for 20years you still just get the R10K but when a loved one dies they cannot even grant you a portion of what you have already paid! I'am sick to the stomach with clientele - I'am going to cancel this policy and I dont even care if I lose 5years of premiums - I cannot pay if i can't trust the institute. Never in my life would I have thought that i would be ********** like this. Best intention my FOOT -
Your job is to rip people off - And you are doing a splendid job - You are really a money making bussiness - Also wanting to charge me a fee of R45.00 to get a telephone recording - PATHETIC!!!
Is ok to say that details were sent to my email, but it was an email that is no longer in use - And the fact that i added my brother to this policy from my work email - Why did the consultant not respond this email with the waiting period? No because all that email indicated was Money money money!!! Why must the money already paid be forfeited? I could not claim - Clearly that money should just be added to my policy - Because here only Clientele benefit - You have a policy that pays out R10K when you pass but you what happen if you pay for 20years you still just get the R10K but when a loved one dies they cannot even grant you a portion of what you have already paid! I'am sick to the stomach with clientele - I'am going to cancel this policy and I dont even care if I lose 5years of premiums - I cannot pay if i can't trust the institute. Never in my life would I have thought that i would be ********** like this. Best intention my FOOT -