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Sam N

1 reviews | Active since Jan 2018

07 May 2019, 08:54

CLIENTELE A NAME THAT I CANNOT TRUST

I took a hospital plan last year and was told I will be cover led for time spent in hospital if it's more than 3 days nowhere was I told about the daily limit or whatever they call it I was told about the 2000 lump sum paid for each day in hospital I was admitted on the 24 of April j notified clientele sent my documents through to my suprised wad only paid R848 when I called only to be told that is my claim fora termite you are only.covered for R212 each day in hospital so they paid me for 4 days of which I even spent 6 day's in hospital.My question why is that these people.they never explain these thing what am I going to.do.with R848 with the bills that Iuse pay.I can easily save my money it would have expected end more than what they paid me.This is a false adverti*****t cause they show you that they pay you while in hospital and the tell you are covered for maternity benefits and they give you airtime for each claim.I never received any airtime.and I went through my policy document's nowhere it shows that I'll be paid R212 for each day in hospital.I. called now and I asked to speak to a superior was put on hold until I ran out of airtime until now.no one bothered to call me back.I'm very upset first I notice you increased my.premium without notify but I didn't mind and now you reap me off my children's money. Desmond and Lillian as brand ambassadors this is is what you are selling to poor people that your pocket get bigger by day.just imagine premiums I've been paying without fail since I joined now.it's your turn to deliver you can't to think that clientele is been around for long but this is what I get.I want my money back if you can't help me when I need you.R848 is an insult it's not even a government grant.I need my money back you guys are pathetic you are a disgrace I'm very angry !!!! Made me to go up and down with pains for R848 that can't even cover for a sinless day in hospital.

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Replies (2)
Clientele Life
Clientele Life's reply07 May 2019, 09:51
Official
 Dear Sam N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Lindiwe Mabizela

Service Support Specialist 
Clientele Life
Clientele Life's reply11 Jun 2019, 13:50
Official
 Dear Sam N 
Our records indicate that you also escalated this matter  to the Independent Arbitrator for review.   We are therefore not in a position to respond to the concerns raised.  The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.  
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again. 

 Yours sincerely,

Lindiwe Mabizela

Service Support Specialist