VG
Vinolin G

1 reviews | Active since Oct 2019

16 Mar 2021, 09:42

Clientele

I have been a member of Clientele Legal for the last 4 years, never missed a premium payment however lately over the last 18 months I've been pestered to death with regards to marketing calls. Its like they are stupid and don't understand simple English. I have requested numerous times to be removed off the data base and even called in to have that done. Whenever i ask for a manager no one is available. I will be cancelling my policy and I will never ever recommend this company. I have been called up to 18 times in a single day. Today as i type its 9:41am I have already been called 6 times. Clientele go #### yourself!

0
Replies (5)
Clientele Life
Clientele Life's reply16 Mar 2021, 09:59
Official
Dear Vinolin G,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
VG
Vinolin G's update16 Mar 2021, 10:59
Reviewer Update
I have as much faith in you as I do with our government..... you guys should be shut down!!
Clientele Life
Clientele Life's reply16 Mar 2021, 11:50
Official
Dear Vinolin G    We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

We confirm that our attempt to contact you to address all raised concerns resulted in no success as your contact details have now been removed from our database. Your policy remains active.  Regarding the concerns raised; 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Judith Mboweni 
Service Support Specialist  
Clientele Life

VG
Vinolin G's update16 Mar 2021, 12:09
Reviewer Update
Thats because I have blocked you on true caller!! I will unblock you, I await your call.
VG
Vinolin G's update17 Mar 2021, 09:24
Reviewer Update
please have a look at this post

https://www.facebook.com/chop.******.blue/posts/***?comment_id=***&reply_comment_id=***¬if_id=***¬if_t=feed_comment&ref=notif