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Anelisa P

1 reviews | Active since Feb 2022

23 Feb 2022, 20:31

Clientele

I didn't like the outcome of the situation I had with Clientele but I accepted it anyways seeing that I couldn't do anything about it, I was told that I wont get my "invested" money back and that the policy has been cancelled, The only cash I was going to be given back is R75 from R420. Today they tried to get my money again, I don't know how cause the debi check was stopped at the bank and I was told that my policy is canceled. I got charged for having insufficient funds. You people are really failing, instead of getting cash back you try to take money from me again.

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Replies (3)
Clientele Life
Clientele Life's reply23 Feb 2022, 20:44
Official
 Dear Anelisa P, 
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely, 
Lebohang Makhakhe
Service Support Specialist
Clientele Life   
Clientele Life
Clientele Life's reply25 Feb 2022, 15:40
Official
Dear Anelisa P,   We confirm that we made contact with you to provide feedback regarding the concerns raised.  At the outset, we would like to apologize for any inconvenience you may have experienced.  As per our telephonic discussion, we confirm that the policy has been canceled and the investment value has been paid into your account.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
 Lindiwe Mabizela
 Service Support Specialist 
 Clientele Life   
Clientele Life
Clientele Life's reply14 Apr 2022, 14:39
Official