1 reviews | Active since Nov 2017
Clientele ****
Everyone should be aware of this *****ed scheme carried out in some of the large shopping Malls by Clientele. I was ****med by young recruiter/agents in Key West shopping Mall on the 9th December 2024, they took hold of my phone under the guise of being efficient and fast because I said I'm in a hurry. They promised me that should I download the Clientele App to my phone I would get all sorts of perks for free. Stuff such as vouchers from Pick'nPay, Uber etc, all for absolutely no charge. There was no mention from them of a funeral policy. They were not very forthright with relative information and obscure in their answers. Now I am saddled with the difficulty of getting Clientele to answer my demand to cancel the policy that I supposedly initiated, and also the Debit order in that regard on my Capitec Bank account. They have taken 3 x instalments via DebiCheck, which I do NOT recall agreeing to, and I only noticed it this month. I want my money repaid and I want this farcical policy cancelled and these type of recruiters to be banished from all Shopping Malls.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbhele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbhele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards, Market Conduct