Clientele

On 28/11/2024. I was approached by Clientele agents at DobsonPoint Mall. They asked for my ID and bank card to ascertain if I qualify for their offers. I expressly told them I am not taking up a policy. Later that day I received and SMS from Clientele informing me that my policy is on hold pending a Debicheck approval. I ignored the message. This morning, I receive an SMS informing me that my bank account will be debited R387.00 for a funeral policy. I called Clentele call center, and was informed that I had authorised the DebiCheck via a pop up message on my phone. This is a lie. I was informed that Clentele would take R387.00 from my account, as they cannot stop the debit order, and I should have given them 31 days notice to cancel the policy. I have gone to my bank to stop this debit order, however, the lady at the bank informs me that Clientele does this all the time. When the bank stops the debit order, Clientele resubmits but with a different reference number. So, I should prepare myself to lose money to Clientele. What kind of ***** and *******ion is this?